icefisherman
Well-Known Member
Well after reading/hearing a lot about the KOL I've decided to order some over the last long weekend so I can try them myself during my camping trip to Burwell later this month.
I was a bit disappointed about what I thought were very high shipping charges considering how close I am to them. We've exchanged several emails with the KOL staff regarding their shipping rates and I've received the package today...
Since the shipping charged was in fact higher than the real shipping rate, they've sent me several extra lures for free. That more than covered the extra shipping I've paid and also showed very high level of customer service and commitment on their side.
It is only fair after criticizing the company to also report their good deeds and how well they have solved the shipping issue. With this recent experience I will not hesitate to recommend this company to anyone interested in purchassing their lures.
So my thanks for their outstanding customer service and will report in couple weeks how their lures have performed on the water.
Cheers,
Ice Fisherman
I was a bit disappointed about what I thought were very high shipping charges considering how close I am to them. We've exchanged several emails with the KOL staff regarding their shipping rates and I've received the package today...
Since the shipping charged was in fact higher than the real shipping rate, they've sent me several extra lures for free. That more than covered the extra shipping I've paid and also showed very high level of customer service and commitment on their side.
It is only fair after criticizing the company to also report their good deeds and how well they have solved the shipping issue. With this recent experience I will not hesitate to recommend this company to anyone interested in purchassing their lures.
So my thanks for their outstanding customer service and will report in couple weeks how their lures have performed on the water.
Cheers,
Ice Fisherman