Not just supply chains, its everywhere. Just spent 2 extra days stranded in NYC thanks to Delta airlines. Only got home because I took it upon myself to get on a 12 hour greyhound back to Buffalo Airport. Along the way on that trip, we lost a few hours because the drivers didnt 'like' the bus they were in charge of, so waited around for a switch. One because of 'AC', other one the driver thought he smelled smoke? 3rd bus got us home... Good service in general is long gone I've found,,and thats not an issue of supply chain shortages
You're right that's not directly a supply chain issue, but it does impact the Supply Chain to a certain degree.
It's a training issue caused by a lack of understanding of what customer service is, and how to properly provide it, and it's an attitude and entitlement issue. Far too many people today don't understand that no matter what profession you're in, no matter what you do for a living, you are first and foremost, a customer service representative of the company for whom you are employed, and how you present and conduct yourself reflects upon that company just as much as it does you.
Far too many people don't understand that no, you don't "deal with the public," in your duties at work; you interact with those who enter your establishment seeking to purchase or use the products or services you provide. They don't understand that customer service is in short, a relationship. It's a series of temporary, to continuing, long standing, and vitally important professional relationships with anyone who enters their establishments or uses their products and services in a manner that best meets or exceeds the wants and needs of that customer.
Far too many people today feel that those who enter their establishments are "lucky that
I'M here doing this for them. They should appreciate
ME more," failing to understand that if those people no longer come to that establishment because of how poorly they are treated in terms of customer service, they'll be out of a job. Nor do they understand that no matter how good the product might be, if they receive poor customer service from you, they're going to go elsewhere to get the product or service you provide if the service elsewhere meets or exceeds their wants and needs. They'll even pay a little more if it means they'll receive proper customer service.
They don't understand the "Golden Rule" of customer service which is; "Treat others with the same courtesy, dignity and respect that you yourself would expect and demand were you in their position as the customer."
We ate our ice cream birthday cake for a family member at 4:20 p.m. 
that day, (lol 
),and it was “YUMMY!!” 
@Tyler0420 
was melting,”Fast!!” 
Perhaps another time,my friend!! 
