I just got off the phone with a senior client care rep with Telus explaining to her my concerns with reception and the desire to cancel my plan. She asked, how is the reception at home (BC)? Excellent!! full bars whether on the flats or in a valley nestled between 2 mountains. She indicated Telus owns the towers on the west coast and if a tower went down it is fixed religiously with in 48 hrs. depending on accessibility. In SWO, however, there is an alarmingly high rate of towers down and not repaired which Telus rent, not own, 2 between Fingal and Chatham, she stated try to get good service in that area and 1 right around the corner from me, Southdale and Fairview (St. Thomas). This tower, she indicated, has been down for 8 years! This tower services St. Thomas, Union, Port Stanley, Port Bruce and the north shore of Erie in the respected corridor. Your service will be limited at best and nothing we (Telus) can do about it unfortunately. That explains 2-3 bars when sitting on my back deck by St. Joe's high school. Derkd9, for this reason you may experience unexplainable service interruptions...weak signal strength. At the end of the conversation, she did concede Bell subscribers will experience better reception then Telus subscribers. But, not to be out done, as I have been a client for too many years, she offered me a complete top of the line premium package, inc. phone, for what I am paying now if I chose to stay with Telus. Hmmmm...try and get that degree of customer service from Rogers. Something I wasn't expecting though, of course, I took her up on the offer as that is a win-win situation across the board ,however, I still need reception on the water so I will venture out this afternoon and pick up a simple Bell package for that purpose alone.
So, again, thanks for the input folks and I hope some of the above information she surrendered can shed light on the reception concerns we are experiencing around here.
cheers!
