I haven't had that issue with mine. I found if the element isn't nested properly onto the base it can give some intermittent issues.
Mr.s EV eats the catch, but won't let me Cook it indoors. She actually walked out to the garage two seconds after I took that photo with the perch, said oh is that for me? Snapped it out of my hand & went back into the house...... Looks like I need to invest in some sort of early warning system for the man cave!