Most of the time in there I have seen them take $1 from the purchase off to balance out the $1 debit charge. They said they got a new machine. Regardless I normally just pay cash anyway, and there is no other place that gives out the deals he gives out. I never have an issue replacing rods/polarized glasses/waders no matter the warranty or the issue. Everytime, no questions asked. He stands behind his products like marshman stated, and will not try and trick you into buying crap. Its the only place I shop. I find BassPro a waste, or any retail store, you pay that price and thats final. I can go into AO and buy a bunch of stuff, and Joc will give me deals, he has even given me free tackle and many many discounts. Maybe its just me, but I think not...