I recently purchased a 9 inch carbon for the boat. I decided since I have not installed it yet to take advantage of RyTek's black Friday deals and ordered a new mount and travel sock for it. I put my order in and received confirmation of shipping the next day with tracking number. I then received an email letting me know it was out for delivery and yet another saying the package had been delivered. In today's day and age it is nice to see a small company that builds a quality product that they stand behind and at the same time do all the little customer service things that make a big difference.